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Refund Policy

​​REFUND POLICY ON ALL PRODUCTS, GEAR AND EQUIPMENT

Returned items must be new and unused and with their original packaging and tags. Returns must be within 30 days of the purchase.

All refunds on products purchased via a Card or Bank payment will be made, ONLY on to the exact same Card or Bank Account used for the original purchase.

Evidence required

  • Order Confirmation / Proof of Purchase Receipt Email

  • Physical Paper Proof of Purchase Receipt received with Product

Exchanges will be at the discretion of Rockyventures Ltd and done on a case-by-case bases

 

ITEMS WE CANNOT REFUND

For safety reasons we are unable to accept returns or exchanges of the following items:

Personal Protective Equipment (PPE)

 

FAULTY ITEMS

All products sold come with a manufacturer's guarantee, lasting up to 24 months from the purchase date. Please Email us theoffice@rockyventures.co.uk with the following information:

  • Purchase details or order number

  • General image of the product being returned

  • Clear image of the reported issue (where applicable)

  • Image of the product label

  • Details of any aftercare taken on the product

  • Serial number (where applicable)

We will do all that we can to support you refund or exchange of a faulty item, with in reason. We will also help you get your products back to us. All Items must be returned in a clean and dry condition. Any items not returned to us in a clean and dry condition will be refused on hygiene and personal safety grounds.

Our warranty excludes consumables, software components, accidental damage and items or products used for commercial use.

Refunds on workshops, courses, events and activities

All outdoor workshops, courses, events and activities are subject to Weather and Ground conditions. It is advised that prior to any booked courses, events and activities regular weather checks are carried out.
In the event a cancellation is made by Rockyventures Ltd, every effort will be made to reschedule, if this is not possible then a refund will be given.

All refunds will be made immediately where possible to do so. If this is not possible you will be notified either by email, phone or face-to-face of when your refund will be made.

Payments via bank transfer or a card will only be refunded, back to the same account or card that was used to make the original purchase.

Refunds will only be given at the original purchase price, less deductions.

Deductions are used to compensate for late cancellations. 

The breakdown of refund deductions is as follows 

Less than 24 hours before the date of the service or activity - 0% refund
An opportunity may be offered to reschedule.

Less than 72 hours before the date of the service or activity - 25% refund
An opportunity may be offered to reschedule.

More than a week before the date of the service or activity - 50% refund
 
Over 2 weeks before the date of the service or activity - 100% refund 

Please be aware, further deductions may also be made from the refunded amount, to compensate for any equipment or supplies that were purchased to facilitate a bespoke activity specifically booked. Any equipment or supplies requiring purchase will be notified in advance.
Or to compensate any losses due to cancelled accommodation and or travel arrangements. 

Refunds will always be made at the earliest opportunity.

Options to reschedule or change bookings will always be the first option when and where possible

Purchases and bookings made online via the website, NNAS or Tahdah, where 3rd party services may be used to process payment transfers will incur a transaction fee. This fee will be non-refundable. Evidence of these 
additional non-refundable fees will be provided
 
Getting in contact with us

If you wish to contact us regarding our refund policy, please contact us using the details below
Email –  theoffice@rockyventures.co.uk
 
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